Summary: We collect only what we need to provide our service, we never sell your data, and we use industry-standard security to protect your information.
1. Introduction
The Wow Factory ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Client Intelligence OS platform and related services.
We are a Colorado-based company and comply with applicable federal and state privacy laws, including the Colorado Privacy Act (CPA).
2. Information We Collect
Information You Provide
- Account Information: Name, email address, password, and billing information when you create an account.
- Client Data: Information about your clients that you input into our platform, including names, contact information, notes, and relationship history.
- Communications: Messages you send to us for support or feedback.
Information Collected Automatically
- Usage Data: How you interact with our platform, features used, and performance metrics.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP address, access times, and pages viewed.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Protect against fraudulent or illegal activity
4. Data Sharing and Disclosure
We do not sell your personal information.
We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist in providing our services (e.g., payment processing, hosting).
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you explicitly authorize us to share your information.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS) and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure data centers with physical security measures
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate personal data.
- Deletion: Request deletion of your personal data.
- Portability: Request a portable copy of your data.
- Opt-Out: Opt out of certain data processing activities.
To exercise these rights, please contact us at privacy@thewowfactory.io.
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookies through your browser settings.
9. Third-Party Services
Our platform may integrate with third-party services (e.g., CRM systems, payment processors). These services have their own privacy policies, and we encourage you to review them.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
The Wow Factory
Email: privacy@thewowfactory.io
Colorado, USA